Data protection information
(Information pursuant to Article 13 GDPR)
The office responsible for data protection for the website that can be reached at www.aservo.com (the “website”) is ASERVO Software GmbH, Konrad-Zuse-Platz 8, 81829 Munich (“ASERVO”).
2. Log files of the web browser
When the website is accessed, the web browser automatically transfers the following data to the web server of ASERVO due to technical reasons. The data covers:
- Date of access
- Time of access
- URL of the referring website
- File that was accessed
- Amount of data transferred
- Browser type and version
- Operating system
- IP address (shortened).
This data is logged by the web server and stored separately from other data that is collected while the website is being used. The complete IP address is not recorded for reasons of data protection.
3. Newsletter subscriptions
ASERVO offers a newsletter service on its website. ASERVO uses a double-opt-in procedure for this purpose. Once an email address has been submitted, ASERVO sends a link to this email address, which the user may use to confirm the subscription. If the subscription is not confirmed, then the email address is automatically deleted. Following confirmation, ASERVO stores the submitted email address and the voluntary information provided by the user (if applicable) until the user unsubscribes from the newsletter. This information is stored solely for the purpose of sending the newsletter. The legal basis for this is Art. 6 (1) (a) GDPR.
The only mandatory information required to sign up to the newsletter is the user’s email address. Submission of the user’s form of address, first name and last name is voluntary. Users may revoke their consent to receiving the newsletter at any time with prospective effect by clickin on the link contained in each newsletter.
4. Contact form
The website includes a contact form that can be filled in, which allows ASERVO to establish contact with interested parties regarding queries or offers. ASERVO uses the submitted data solely to respond to the respective enquiry. The legal basis for this is Art. 6 (1) (a) GDPR.
The following information is mandatory:
- Email address
In addition, users may submit the following voluntary information:
- Phone number
- Free-text field to include a message
- Free-text field to specify availability by telephone.
5. Pseudonymised user profiles for website visits
Cookies are small text files which are stored on the user’s hard drive and allocated to the browser used by the user and through which the agency which sets the cookie (in this case ASERVO) is provided with particular pieces of information. Cookies cannot execute applications or transfer viruses to the user’s computer. Their purpose is to make the online service generally more user-friendly and effective.
This website uses the following types of cookies, the scope and functioning of which are explained below:
Transient cookies are automatically deleted when users close their browser. This includes session cookies, in particular. These store a so-called session ID, through which several requests by the user’s browser may be allocated to a single session. This allows the user’s computer to be recognised when the user revisits the website. Session cookies are deleted when users log out or close the browser.
Persistent cookies are deleted automatically after a pre-set period, which may differ depending on the type of cookie. Users may at any time delete cookies in their browser’s security settings.
Users may configure their browser settings according to their preferences and decline, for example, the acceptance of third-party cookies or all cookies. However, please note that in this case there is a possibility that not all functions of the website will function correctly.ASERVO creates user profiles from the collected usage data. These user profiles are created in pseudonymised form and not combined with other information provided by the user, such as the log data of the web browser (see Section 2 above). The legal basis for this is Article 6 (1) (a) GDPR and/or Article 6 (1) (f) GDPR.
Please see Section 5.2 for the user’s right to object to the creation of a pseudonymised user profile.
5.1.1 Google Analytics
For the collection of data for the purpose of creating pseudonymised user profiles pursuant to Section
The information generated by the cookie regarding the use of this website by the users is generally transmitted to and stored on a Google server in the USA. IP anonymisation is activated on this website, so that users' IP addresses are shortened by Google within the member states of the European Union and other states participating in the Agreement on the European Economic Area prior to transmission. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website in order to analyse users’ use of the website, compile reports on website activity, and provide further services related to website and internet use to the website operator. The IP address transmitted within the context of Google Analytics by your browser will not be combined with other data by Google.
Option to object (opt-out)
You can block the cookies by adjusting your browser settings accordingly. However, you should be aware that this may prevent you from being able to use all functions of this website to the full extent. Users may also prevent the data generated by the cookie and relating to their use of the website (incl. their IP address) from being transferred to Google, as well as the processing of the data by Google, by downloading and installing the browser plug-in available under the following link. The current link is:
http://www.google.com/analytics/terms/de.html and https://www.google.de/intl/de/policies/.
Please note that on this website Google Analytics has been extended with the code “_AnonymizeIP();” to guarantee anonymised collection of IP addresses (“IP masking”).
5.2 Users’ right to object
The user is entitled to object to the creation of such pseudonymous user profiles. Users may deactivate the saving of cookies in their browser, limit cookies to particular websites, or configure the browser to ensure that the user is notified when a cookie is sent. Users may also delete cookies from their computer's hard drive at any time.
Objections may also be addressed to email@example.com.
6. User rights
Users have the following rights in their relationship with ASERVO with regard to the personal data concerning
- Right to information,
- Right to correction or erasure,
- Right to limit processing,
- Right to object to processing,
- Right to data portability.
Corresponding requests may be sent to the contact details specified in Section 9 at any time. Users also have the right to complain to a data protection supervisory authority about the processing of their personal data by ASERVO.
7. Storage and erasure
The users’ personal data are deleted once storage is no longer required; if there is a statutory duty to retain the data, processing will be limited.
8. Forwarding of data to third parties
Other than in the cases specified in this privacy statement, the users’ personal data are not forwarded to third parties, unless ASERVO is under a legal obligation (e.g. request by an investigating public authority) or entitled to do so, or the user has expressly consented to the disclosure to third parties.
9. Contact details of ASERVO and of the Data Protection Officer at ASERVO
The contact details of ASERVO are as follows:
ASERVO Software GmbH
81829 Munich // Germany
Telephone: +49 89 7167182-40
Fax: +49 89 7167182-55
If you have any questions regarding data protection, please contact our Data Protection Officer at
Last revised: May 2018